Privacy Policy.

Last updated: July 3, 2026

Who this policy covers

This Privacy Policy explains how JalenBuilds ("JalenBuilds," "we," "us") collects, uses, and protects information when you visit jalenbuilds.com, submit the contact or brief form, or pay for a package through Stripe checkout. [REVIEW: confirm legal entity name — this policy assumes JalenBuilds LLC, based in Seattle, WA, matching the entity name already used in this site's structured data. Confirm this is correct and current.]

Information we collect

Information you give us directly

When you send a brief or use the contact form, we collect what you type into the form: your first and last name, email address, a short description of your business or project, and your project brief or message. Some brief links also carry campaign and referral labels (like lane, entry, or utm_source) so we know how you found the site — these do not identify you beyond what you already typed in the form.

The contact form also includes a hidden field that real visitors never fill in — it exists only to catch automated spam submissions and is not used for anything else.

Payment information

If you buy a package or subscribe to a plan through this site, checkout is handled entirely by Stripe. We do not receive or store your full card number, card expiration date, or CVV — Stripe processes and stores that information under its own privacy policy. We do receive confirmation that a payment was made, which package or plan it was for, and a reference ID connecting your order to any brief you send afterward.

Information collected automatically

This site uses Plausible Analytics, a privacy-focused analytics service, to understand aggregate traffic — which pages are visited, referral sources, and general device/browser type. Plausible does not use cookies and does not track visitors individually across sites or sessions; it reports aggregate, anonymized numbers only.

How we use your information

• To respond to your brief, contact message, or project inquiry.
• To deliver the package, audit, or plan you purchased.
• To route your order and payment confirmation to the right follow-up (for example, connecting a Stripe payment to the brief you submit afterward).
• To understand, in aggregate, how visitors use this site so we can improve it.
• To meet legal, accounting, or security obligations.

We do not sell your personal information, and we do not use your contact or brief information for unrelated marketing without your consent.

Who we share information with

We share information only with the third-party services that make this site and its forms work:

• Stripe — payment processing for one-time packages and monthly plans.
• Plausible Analytics — aggregate, privacy-focused site analytics.
• [REVIEW: name the email/form-delivery provider] — the service that delivers contact and brief form submissions to our inbox (for example, a form backend or transactional email provider). Confirm the exact provider name here.]

We do not share your information with advertisers or data brokers. We may disclose information if required by law, subpoena, or to protect the rights, property, or safety of JalenBuilds or others.

Data retention

We keep brief and contact submissions, and payment records, for as long as reasonably needed to deliver the work, maintain accurate business and tax records, and resolve any disputes. [REVIEW: confirm a specific retention period if one exists — for example, "brief submissions are retained for 24 months" — or confirm that retention is simply "as long as needed for the reasons above."] You can ask us to delete your information at any time; see "Your rights" below.

Cookies

This site does not use tracking or advertising cookies. Plausible Analytics is cookie-free. Stripe checkout may set cookies necessary for secure payment processing, governed by Stripe's own privacy policy.

Your rights

Depending on where you live, you may have the right to:

• Ask what personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your information.
• Ask us to stop using your information for a specific purpose.

To exercise any of these rights, email contact@jalenbuilds.com. We will respond within a reasonable time. [REVIEW: if the studio wants to commit to a specific response window — for example, 30 days — state it here.]

Children's privacy

This site and its services are intended for business owners and adults. We do not knowingly collect information from anyone under 18. If you believe a minor has submitted information to us, contact us and we will remove it.

Security

We take reasonable steps to protect the information submitted through this site, including relying on Stripe's PCI-compliant infrastructure for payment data and standard web security practices (HTTPS, access controls) for form submissions. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy as the site, tools, or services change. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be reflected here; we encourage checking back periodically.

Contact

Questions about this policy or your data can be sent to contact@jalenbuilds.com.